Global Asset Finance was also, instrumental in identifying new operational processes and controls for the business and whilst reducing costs through out-sourcing a number of processes to an offshore process based in India, negotiating contracts, setting up technology transfer and staff training offshore and managing the relationship personally into a world class collection process which was independently audited and COPC Un-Conditional Accreditation. “COPC – Contact Centre Experts around the world”
Lead COPC Auditor was most complimentary about the fact that Best Practices were implemented even on the Oracle component of the process despite the fact that it is a relatively short-span one off initiative.
Since joining Global Asset Finance has been instrumental in resolving compliance, operational and collection issues and collected substantial overdue monies from our outstanding accounts, to which our debtor days become the best within Group worldwide of 47 days DSO.
This is to sincerely thank you for the tremendous support and guidance provided to us by you in this project right from Day 1.
You have always set the achievement bar for us quite high resulting in the process being a truly world class process.
We have no doubts that without your involvement, the COPC certification would not have been possible and are indebted to you.
Thank you once again on behalf of the team.
I am quite hopeful that we would reach an agreement on the Contract under discussion and further expand the scope of work.
It is our sincere desire that you lead the future engagement’s for all processes being run.
Thank you once again for your visit to India and the overall support from our end. This has been truly good team work.
I on behalf of entire QUALITY TEAM — HEARTLY CONGRATULATE Global Asset Finance for getting UNCONDITIONAL COPC Certification and also becoming one amongst the few collection processes getting certified WORLWIDE.
I am really thankful for the untiring sincere cooperation and understanding of our Business process.