Global Asset Finance offers BPO solutions for a wide variety of business applications, including remittance, document imaging and archiving, invoices, correspondence, application forms, and mobile capture—with Service Level Agreements (SLA) standard. We also constantly update clients with executive dashboard information, complete analysis and reporting, key performance indicator (KPI) metric analysis and reporting, and customer-accessible SLA and KPI metrics.
Our history of smarter solutions and proven methods makes us a seamless extension of customer in-house operations. Put Global Asset Finance’s technological experience, service excellence and solution expertise to work for you, for top-of-the-line BPO, ASAP:
Global Asset Finance tailors its application of technology and operations to the unique requirements of each customer.
Service Level Agreements specific to each customer’s unique business requirements are provided.
Services are provided on a unit price basis, enabling the customer to align and budget expense to ever-changing business scale.
BPO customers have access to Global Asset Finance’s robust infrastructure systems that include web-based File Transfer, Customer Alerts and Notifications, and both standard and expanded web-based reporting and service management dashboards.
Access to advanced optional features such as Global Asset Finance’s highly sophisticated web-based Interactive Exception Processing.
The Global Asset Finance network of strategically located Operating Centers worldwide provides a fully functioning disaster recovery plan in each site. This infrastructure not only accommodates best-in-class disaster recovery capabilities, but also provides for limited service disruption and high availability through an exceptional array of business continuity and contingency options.
The Operating Centers regularly receive rigorous audits and are SAS 70 or ISO 27001 compliant.
Each Operating Center is identical based on the technology platform and use of consistent and standard Six Sigma and Lean processes and procedures.